ETLTC-ICAIH2026 is to be co-hosted by the University of Aizu, Japan & Jindal Global University, India

SPEAKERS 2026

The final program will be posted by 15th January 2026

Mr. Ramakrishna Ramadugu

Senior Payments & AI Strategist, Finastra Technologies

Title of the Talk:
Reimagining Payments: AI-Driven Innovation for the Next Financial Frontier

Abstract:
In a world increasingly shaped by real-time expectations and digital experiences, payments are no longer a back-end function; they are the frontline of customer engagement and financial inclusion. This talk explores how artificial intelligence (AI) is transforming the global payments ecosystem, from fraud prevention and transaction categorization to hyper-personalized financial services and dynamic pricing models. Drawing from 22+ years of fintech leadership, this session outlines how intelligent automation, generative AI, and machine learning are driving next-gen payment rails, ISO 20022 adoption, and CBDC integration. Real-world applications demonstrate measurable impact, whether improving AML compliance or reducing payment latency in high-volume corridors. The session concludes by highlighting ethical concerns, regulatory pressures, and future-proof AI strategies essential for financial institutions aiming to stay ahead in a rapidly evolving ecosystem.

Prof. Krishna Deo Singh Chauhan

Jindal Law School, Jindal Global University, India

Prof. Dr. Peter Ilic

University of Aizu, Japan

Mr. Vinay Mehra

Technology Leader at Priceline, USA

Title of the talk: Generative AI in Contact Center: Enterprise Implementation & Impact

Abstract:

This session presents a strategic view of how generative AI can reinvent customer support with smart automation. During an era where businesses are increasingly exploiting intelligent automation to reduce cost and enhance service quality, Gen AI-based solutions make a powerful argument for scale. With AI-backed systems, companies can dramatically cut handling time and instill consistency around the quality of responses, and can also spend more time on higher-value conversations. This session is a strategic review of the approach/results and wider implications in actualizing generative AI in the enterprise landscape. It highlights how selective automation, when intelligently deployed, can drive measurable improvements in operational expenses. Attendees will hear perspectives at the intersection of generative AI and business issues in the real world. This session is intended for technology leaders and practitioners who are interested in applied AI and want to explore how it is transforming today’s service ecosystems.

ETLTC & ACM Chapter on eLearning & Technical Communication

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